XenDesktop Studio error: The infrastructure is not responding…

For the first time when you run the Site Configuration wizard in the Desktop Studio management console, at a point where you need to set the Host Connection, you provide your hypervisor information (in this case, it is VMware vSphere) such as Host Connection ashttps://<vCenter FQDN address>/sdk followed by its administrative credentials and hit Next you get the error
The infrastructure is not responding. There may be a problem  with the network configuration. Check the virtualization  infrastructure logs.”
1) Probable causes for this type of error usually is due to one of the following:
2) vCenter server (IP address) is not reachable
3) vCenter server related services are not running
4) The administrative credentials does not have permission to the vCenter and/or credential that you are using to connect to the Desktop Studio does not have vCenter Administrator priviledges.
Ensure vCenter server ip address/FQDN is pingable/reachable from XenDesktop delivery controller (DDC)
Ensure both the vCenter server services are in running state – Web services and vCenter server services
Login to the vCenter server using vSphere Client (downloaded from the ESXi host ip address when opened from a browser)
xd2 xd3
In vCenter GUI, highlight the root folder in the console tree i.e. vCenter FQDN/IP address. On the right panel, go to the Permissions tab.
Add Domain or vCenter Administrator ID and grant it ‘Administrator’ role in vCenter.

About cloudray

Predominantly based around Virtualization, but will include other technology related information and anything else I find interesting and feel the need to share with you. I also use this Blog as both a place to store useful information that I think that will come in handy to me at some point in the future, and also a place to help aid my learning. I find a great way to learn about something is to research about it and then write it up in my own words. I'm Pushpal Ray, from India. As a certified VCP3/4/5 professional, I am currently working as an Independent Consultant. Over 10 years of IT-industry experience, currently focused around the Desktop Virtualization(End-User Computing). I also have extensive experience in Windows Administration, Datacenter Migration, Workload profiling & benchmarking. At my leisure, I enjoy hiking, running, photography, spend hours in my fav coffee shop & spend quality time with my wife. Occasionally, catch up with few friends for a drink!
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3 Responses to XenDesktop Studio error: The infrastructure is not responding…

  1. desi420 says:

    Hi there,
    i followed the suggestion you provided but i still can’t get passed by this error message.
    i can ping vcenter server from citrix server
    i installed the certificate on both – citrix and vcenter server under “trusted root certification authorities” and “trusted people”
    i ensured all vmware related services are running on vcenter server.
    This is a lab environment.
    anything else you can suggest to help resolve this issue ?
    please advise and thank you

  2. desi420 says:

    i have tried your suggestion and still getting the same error.
    both hosts can ping each other (citrix to vcenter and vcenter to citrix)
    all vcenter related services are running
    admin credentials have permission as admin
    certificates are installed
    i have even tried to revert snapshot back to fresh server install and re-installed citrix and vcenter server from scratch and still no go.
    anything else you can suggest ?
    please help!!!
    thank you

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