VMware View 5.1 error while creating a pool: the snapshot is in powered-on state

While adding/configuring a pool in View Administrator, you may come across this situation wherein you get an error “the snapshot is in powered-on state”. This message will appear when you browse to get the snapshot of the master image at the ‘vCenter Settings’ screen of the pool creation wizard. It will not allow to open the snapshot file.
It will also show you more information around this error such as:
“Can’t determine the hardware version”
“The snapshot is in powered-on state”
“The snapshot is hardware version 7 and vSphere mode is not enabled for the pool” 
The snapshot was taken when the master image VM was in powered-on state. Snapshot for view must be taken after powering off the master image VM. Else the snapshot will not be detected by View. 
Differences when this happens
From vCenter, to verify the detect the problem you can see that the snapshot icon under Snapshot Manager of the master image will have a green power on icon status rather than an offline or powered off icon. Below is the screenshots for reference:
ImageIf you see snapshot icon is not green, which means it has been taken when the VM was in powered-off state.
ImageIf you see snapshot icon is in green, which means it has been taken when the VM was in powered-on state.
Before correction                                                           After correction                                                        
ImageIf the snapshot is not correctly taken then the OK button will be greyed out.
ImageIf the snapshot is correctly taken then the OK button will be enabled and allow the wizard to next options.

About cloudray

Predominantly based around Virtualization, but will include other technology related information and anything else I find interesting and feel the need to share with you. I also use this Blog as both a place to store useful information that I think that will come in handy to me at some point in the future, and also a place to help aid my learning. I find a great way to learn about something is to research about it and then write it up in my own words. I'm Pushpal Ray, from India. As a certified VCP3/4/5 professional, I am currently working as an Independent Consultant. Over 10 years of IT-industry experience, currently focused around the Desktop Virtualization(End-User Computing). I also have extensive experience in Windows Administration, Datacenter Migration, Workload profiling & benchmarking. At my leisure, I enjoy hiking, running, photography, spend hours in my fav coffee shop & spend quality time with my wife. Occasionally, catch up with few friends for a drink!
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