VMware View 5.1 error while creating a pool: The domain is not listed in guest customization wizard screen

While adding/configuring a pool in View Administrator, you may come across this situation wherein you get an error “unable to retrieve  information  from Active Directory for domain null” under the guest customization section of the pool creation wizard. The domain field drop-down  may be empty and you cannot browse the container of your active directory using the “Browse..” button.
This happens when you did not or missed to add your domain by authenticating using domain admin credentials during configuring the View Composer settings.
In the Vmware View Administrator Console, complete the following:
1) Under View Configuration drop-down, select servers
2) Select your Vcenter server and click edit
3) Select Edit under “View Composer Server Settings”
4) Under Domains select “Verify Server Information”
5) Add your domain
Alternate reference URL where same issue has been confronted by others:  http://communities.vmware.com/message/1624368

About cloudray

Predominantly based around Virtualization, but will include other technology related information and anything else I find interesting and feel the need to share with you. I also use this Blog as both a place to store useful information that I think that will come in handy to me at some point in the future, and also a place to help aid my learning. I find a great way to learn about something is to research about it and then write it up in my own words. I'm Pushpal Ray, from India. As a certified VCP3/4/5 professional, I am currently working as an Independent Consultant. Over 10 years of IT-industry experience, currently focused around the Desktop Virtualization(End-User Computing). I also have extensive experience in Windows Administration, Datacenter Migration, Workload profiling & benchmarking. At my leisure, I enjoy hiking, running, photography, spend hours in my fav coffee shop & spend quality time with my wife. Occasionally, catch up with few friends for a drink!
This entry was posted in Desktop Virtualization, Enterprise Virtualization, VMware View and tagged . Bookmark the permalink.

3 Responses to VMware View 5.1 error while creating a pool: The domain is not listed in guest customization wizard screen

  1. Dhananjay says:

    Use full Thanks for sharing this article.

  2. alexander says:

    Thank you! I’m three days on troubleshooting and you made my day! 🙂

  3. Bisengo says:

    Thanks a lot for your support. It’s fine

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